Return & Refund Policy

Last Updated: October 21, 2026

At Viirelry, operated by Wuhan Xili Technology Co., Ltd., we strive to provide customers with a straightforward and transparent shopping experience.

We understand that there may be occasions when a purchased product does not meet expectations or an issue arises with an order. This Return & Refund Policy explains the conditions for returning daily essentials, household products, and general merchandise, along with the procedures for requesting refunds and resolving product-related concerns.

We encourage all customers to review the following information before initiating a return.

1. Return Request Period

Customers may submit a return request for eligible products within 14 calendar days from the date of delivery.

To begin the process, please contact our customer support team at service@viirelry.com before the 14-day period expires.

Once your request has been reviewed and return instructions have been provided, the product should be shipped back within 14 calendar days after receiving those instructions, unless an alternative arrangement has been approved or applicable law provides otherwise.

The standard return period primarily applies to purchases returned because of personal preference or a change of mind.

Products that arrive damaged, defective, incorrect, or substantially different from their advertised descriptions may qualify for additional remedies under applicable consumer protection laws.

If you discover a product-related issue after the standard return period, please contact us with the relevant information so that we can assess the situation.

2. Conditions for Eligible Returns

To qualify for a standard return, products should generally satisfy the following requirements:

• The return request is submitted within the applicable return period.

• The product remains unused, except for reasonable inspection necessary to evaluate its characteristics and functionality.

• The item is returned in its original condition, without avoidable damage or alterations.

• Original packaging, included accessories, manuals, and other supplied components are returned where reasonably applicable.

• The customer provides an order number, receipt, or another acceptable form of purchase confirmation.

Customers may reasonably examine a product to determine whether it meets their needs.

However, where permitted by law, excessive handling or use beyond what is necessary for inspection may result in a deduction reflecting any reduction in the product's value.

Certain products may have additional return conditions because of their characteristics, hygiene considerations, customization, or other applicable restrictions.

Any such limitations will be identified on the relevant product page or communicated before purchase where required.

These conditions do not remove any statutory rights relating to faulty, damaged, incorrect, or materially misrepresented merchandise.

3. How to Submit a Return Request

Before returning a product, customers must contact our support team to obtain the appropriate return instructions.

Please email service@viirelry.com and include the following details:

1. Your order number or proof of purchase.

2. The name or description of the product you wish to return.

3. A brief explanation of the reason for your return.

4. Supporting photographs or videos, when relevant to the reported issue.

After receiving your request, our team will review the information and provide further guidance regarding the return procedure.

If the return is accepted, we will supply the designated return address and any necessary shipping instructions.

Important: Please do not send products directly to our registered business address without receiving confirmation from our customer support team.

Our designated return facility may operate at a different location and may be situated outside the customer's country of residence.

If you are responsible for return shipping costs, we will provide the return destination in advance so that you can review the available shipping options and estimated charges.

We recommend using a shipping service that provides tracking information and retaining the shipping receipt until your return has been completed.

4. Return Shipping Fees and Responsibilities

Return shipping arrangements depend on the reason for the return and the circumstances of the original purchase.

Returns Due to Personal Preference

For eligible returns requested because a customer has changed their mind or no longer wishes to keep a product, the customer is generally responsible for the cost of shipping the merchandise back to the designated return location.

Customers may choose a suitable tracked delivery service unless specific shipping arrangements are required.

If Viirelry agrees to cover the return shipping expenses, or applicable consumer law requires us to do so, the relevant costs will be handled accordingly.

Returns Involving Product Issues

When an item is delivered damaged, defective, incorrect, or materially inconsistent with its description, customers will not be required to bear additional return shipping expenses.

Depending on the situation, we may:

• Provide a prepaid return shipping label or another prepaid return arrangement.

• Reimburse reasonable return shipping charges that have been approved in advance.

• Offer an alternative solution that does not require the product to be shipped back.

Our support team will communicate the appropriate procedure after reviewing the reported issue.

Viirelry does not charge restocking fees for eligible returns covered by this policy.

5. Refund Amounts and Calculations

The amount refunded depends on whether the return concerns a personal preference or a product-related issue.

Standard Returns

For approved returns made because of a change of mind, customers will receive a refund of the amount originally paid for the eligible returned merchandise.

If all products from an order are returned, the standard outbound shipping charge originally paid for that order will also be refunded.

Where a customer selected an upgraded delivery service, such as express or priority shipping, any additional amount exceeding the standard delivery charge is generally non-refundable unless applicable law requires otherwise.

For partial returns, the original shipping charge will ordinarily remain non-refundable unless the charge was specifically associated with the returned product or a refund is legally required.

If an order originally qualified for free shipping, we will not introduce a retrospective shipping deduction solely because the remaining order value falls below the original free-shipping threshold.

Refunds for Product Problems

If a product is confirmed to be damaged, defective, incorrect, or materially different from its advertised description, and a refund is the appropriate resolution, we will refund the full purchase price of the affected item.

Where the entire order is refunded because of an error attributable to us or a qualifying product issue, the original outbound shipping charge will also be refunded.

For partial refunds involving affected products, any shipping charge specifically attributable to those items will be included where applicable.

Our customer support team will explain the refund calculation when confirming the proposed resolution.

Any additional refund entitlement provided by applicable law will remain unaffected.

6. Damaged, Defective, Incorrect, or Missing Items

We make reasonable efforts to ensure that orders are prepared accurately and that products are supplied as described.

If your order arrives with a problem, please notify us at service@viirelry.com.

Examples of issues that may require assistance include:

• Products damaged during delivery.

• Items that do not function as reasonably expected.

• Incorrect products received.

• Missing items, accessories, or essential components.

• Merchandise that differs materially from the product description provided at the time of purchase.

When contacting us, please provide your order number, a description of the issue, and relevant photographs or videos where available.

Our team will review the circumstances and determine an appropriate resolution in accordance with the nature of the problem and your applicable consumer rights.

Possible solutions may include a replacement, repair, refund, or another suitable remedy.

We will also confirm whether the affected merchandise needs to be returned.

Customers will not be charged additional return shipping costs for products confirmed to be damaged, defective, incorrect, or materially misdescribed.

7. Refund Method and Processing Time

Approved refunds are generally issued through the original payment method used when placing the order.

Once a returned product has arrived at our designated facility, we will inspect it to verify the applicable return conditions.

Following the review, customers will receive confirmation of the refund decision and the approved amount.

Refunds Requiring a Product Return

For returns that require physical inspection, approved refunds are typically issued within 5–10 business days after the returned merchandise has been received and inspected.

Refunds Without a Physical Return

If our support team determines that returning the product is unnecessary, an approved refund will generally be issued within 5–10 business days after the resolution has been confirmed.

Where applicable legislation requires a shorter refund period or a different refund procedure, those legal requirements will take priority.

Please be aware that payment processors, banks, and card issuers may require additional time to display refunded funds in the customer's account.

8. Product Exchanges

Viirelry does not currently offer direct product exchanges for standard returns requested because of personal preference.

If you would like a different product, model, or variation, you may return the original item if it meets our return requirements and place a separate order for the preferred merchandise.

For products received in a damaged, defective, or incorrect condition, please contact our support team before placing another order.

We will review the issue and assist with an appropriate replacement or alternative resolution where applicable.

Customers will not be required to make an unnecessary additional purchase to resolve a qualifying product problem.

9. Order Cancellation Before Shipment

Customers who wish to cancel an order should contact service@viirelry.com as soon as possible after placing their purchase.

Please include your order number and clearly state that you are requesting cancellation.

Whether an order can be cancelled depends on its current processing and fulfillment status.

If cancellation is approved after payment has been received, the applicable refund will be returned to the original payment method.

Once an order has been dispatched, it generally cannot be cancelled through the pre-shipment cancellation procedure.

After delivery, customers may request a return if the merchandise meets the eligibility requirements described in this policy.

For more information regarding cancellation requests and order modifications, please review our Cancellation Policy.

10. Consumer Protection and Legal Rights

This Return & Refund Policy is intended to explain Viirelry's standard procedures for handling returns, refunds, and product-related concerns.

Nothing contained in this policy is intended to limit, waive, or exclude any mandatory consumer rights available under applicable laws.

Depending on the customer's location and the nature of the purchase, additional legal protections may apply, including extended withdrawal periods, specific refund deadlines, or remedies for products that do not conform to contractual requirements.

Where applicable consumer protection legislation provides greater rights than those described in this policy, the relevant statutory requirements will prevail.

11. Contact Information and Business Details

If you require assistance with a return request, refund status, damaged merchandise, or another order-related concern, please contact our customer support team using the information below.

Brand Name: Viirelry

Company Name: Wuhan Xili Technology Co., Ltd.

Business Address:

Commercial Unit No. 6-3, 1st–2nd Floors, Building 2, Plot K9-1, Phase I, Wuhan Central Cultural Tourism District, Wuchang District, Wuhan, Hubei, China

Customer Support Email: service@viirelry.com

Customer Service Phone: 027-68750009

Viirelry is owned and operated by Wuhan Xili Technology Co., Ltd.

Please note that the business address provided above is intended for company identification and correspondence purposes. It should not be assumed to be the authorized destination for product returns.

Customers must contact our support team and obtain the appropriate return instructions before sending merchandise to any address.

We appreciate your understanding and thank you for choosing Viirelry for your everyday shopping needs.