Terms of Service

Last Updated: October 21, 2026

1. Introduction and Acceptance of Terms

Welcome to Viirelry.

This online store is operated by Wuhan Xili Technology Co., Ltd., conducting business under the brand name Viirelry. Throughout these Terms of Service, the expressions "Viirelry," "we," "our," and "us" refer to the company operating this website.

These Terms of Service ("Terms") establish the conditions governing access to our website, use of our online shopping services, purchases of merchandise, and interactions with our customer support channels.

Viirelry offers a selection of daily essentials, household products, practical accessories, and general merchandise intended for everyday use.

By visiting our website, browsing products, placing an order, or otherwise using our services, you acknowledge and agree to comply with these Terms and the applicable policies published on our website.

If you do not agree with these conditions, please refrain from using our services or submitting a purchase.

2. Business Identification and Contact Details

The website and online retail operations are managed by the following business:

Brand Name: Viirelry

Company Name: Wuhan Xili Technology Co., Ltd.

Business Address:

Commercial Unit No. 6-3, 1st–2nd Floors, Building 2, Plot K9-1, Phase I, Wuhan Central Cultural Tourism District, Wuchang District, Wuhan, Hubei, China

Customer Support Email: service@viirelry.com

Customer Service Phone: 027-68750009

Viirelry is owned and operated by Wuhan Xili Technology Co., Ltd.

3. Permitted Use of Our Website

Our website is provided for legitimate shopping activities and other lawful personal purposes.

By accessing or using our services, you agree not to engage in activities that could harm our business, other customers, or the security and functionality of the website.

Prohibited conduct includes, but is not limited to:

• Violating applicable laws, regulations, or legal obligations.

• Infringing copyrights, trademarks, privacy rights, or other protected rights.

• Providing intentionally inaccurate, deceptive, or fraudulent information.

• Introducing malware, viruses, or other harmful software.

• Attempting unauthorized access to accounts, databases, servers, or website infrastructure.

• Interfering with the security, performance, or normal operation of the website.

• Collecting or using other customers' personal information without proper authorization.

• Engaging in fraudulent payments, transactions, or other misuse of our services.

Where reasonably necessary, we may restrict access or take appropriate measures to address conduct that threatens the security, lawful operation, or integrity of our website.

4. Product Listings and Descriptions

We make reasonable efforts to provide customers with clear and accurate information about the merchandise available through Viirelry.

Product listings may include descriptions, photographs, dimensions, materials, specifications, available variations, pricing, and stock information.

Our collection primarily consists of daily essentials, household merchandise, and practical lifestyle products.

Customers are encouraged to review the information displayed on individual product pages before completing a purchase.

Product appearance, including color or visual details, may vary slightly depending on device screens, display settings, and photographic conditions.

Availability may change without prior notice.

If a product becomes unavailable after an order has been submitted, we will contact the customer where appropriate and arrange a suitable resolution.

Any significant product listing error affecting a purchase will be addressed reasonably and in accordance with applicable legal requirements.

5. Prices and Additional Charges

Product prices are displayed on the relevant product pages and during the checkout process.

We may adjust pricing from time to time to reflect changes in merchandise availability, operating costs, or promotional arrangements.

The price applicable to a purchase will generally be the amount presented when the order is submitted, subject to the lawful correction of genuine pricing or technical errors.

Applicable shipping charges and other amounts collected directly by Viirelry will be disclosed before the customer completes payment.

Special offers, discount codes, and promotional prices may be subject to additional conditions communicated with the relevant promotion.

6. Order Submission and Acceptance

Placing an order through Viirelry constitutes a request to purchase the selected merchandise.

After an order has been submitted successfully, a confirmation message will generally be sent using the contact information supplied during checkout.

Before an order enters fulfillment, we may conduct reasonable verification procedures involving:

• Payment authorization and verification.

• Product availability and inventory status.

• Accuracy of customer and delivery information.

• Potentially fraudulent or unauthorized transactions.

• Shipping restrictions or delivery limitations.

• Obvious pricing discrepancies or technical errors.

• Compliance with applicable laws and regulations.

If we are unable to fulfill an order for which payment has already been collected, we will communicate the situation and provide an appropriate resolution, including cancellation and a refund where applicable.

7. Customer Information and Order Accuracy

Customers are responsible for providing accurate and reasonably complete information when making purchases.

Required information may include:

• Full name of the purchaser or recipient.

• Valid email address.

• Telephone number, where requested.

• Billing information.

• Complete and accurate shipping address.

• Other details reasonably necessary to process and deliver the order.

If you discover an error after submitting your purchase, please contact service@viirelry.com promptly.

Our ability to update order information depends on the current processing, fulfillment, and shipping status.

We cannot guarantee that changes will remain possible once an order has entered advanced fulfillment or has been dispatched.

8. Payment Authorization and Processing

The payment methods available for purchases are displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

Payments may be processed through independent third-party payment service providers.

The payment methods available to customers may vary depending on location, transaction requirements, and the services supported by our checkout system.

For security purposes, customers should never send complete payment card information, passwords, or other sensitive financial credentials through ordinary email.

9. Order Processing, Shipping, and Delivery

Orders are generally prepared for shipment within 1–3 business days after payment confirmation.

Viirelry provides the following shipping options for eligible orders:

Shipping Service	Shipping Charge	Estimated Transit Time
Standard Shipping	$5.99 USD	7–12 business days
Express Shipping	$11.19 USD	3–7 business days
Free Standard Shipping	Free for eligible orders of $55.00 USD or more	7–12 business days

The shipping methods available for your destination, eligibility requirements, and final delivery charges will be displayed before payment is completed.

Estimated transit periods begin after the merchandise has been dispatched.

The overall estimated delivery timeframe includes both order processing and transportation time.

Delivery estimates are provided for reference and do not constitute guaranteed arrival dates.

Depending on product availability and logistical arrangements, orders may be dispatched from our fulfillment facilities or those of our shipping partners.

Tracking information will be provided when available following shipment.

Please refer to our Shipping Policy for additional information about delivery arrangements, tracking, shipping delays, and related procedures.

10. Delivery Problems and Shipment Investigations

Delivery schedules may be affected by circumstances beyond normal shipping operations, including customs procedures, carrier disruptions, weather conditions, seasonal demand, and incomplete or incorrect address information.

If your package experiences an extended delay, appears missing, or is marked as delivered without being received, please contact service@viirelry.com.

Provide your order number and any available tracking information.

Our customer support team will review the circumstances and, where appropriate, coordinate with the relevant carrier or fulfillment provider to investigate the shipment.

We will work toward a reasonable resolution based on the available information and applicable consumer protection requirements.

A shipment will not be considered automatically resolved solely because the carrier's tracking system displays a "Delivered" status.

11. Product Returns and Eligibility

Customers may request a return for eligible merchandise within 14 calendar days after delivery, subject to the conditions established in our Return & Refund Policy.

For standard returns based on personal preference, products should generally remain unused and in their original condition, allowing for reasonable inspection.

Original packaging, included accessories, and relevant components should accompany the returned merchandise where reasonably applicable.

Before returning a product, customers must contact service@viirelry.com to request the appropriate return instructions.

Our team will review the request and provide the designated return address where applicable.

Products should not be sent directly to our business address unless our support team specifically confirms that it is the appropriate return destination.

For eligible returns based on personal preference or a change of mind, customers are generally responsible for return shipping costs unless we agree otherwise or applicable law requires a different arrangement.

12. Products Received Damaged, Defective, or Incorrect

If an order arrives with damaged merchandise, defective products, incorrect items, missing components, or products materially different from their descriptions, please notify our customer support team.

Contact service@viirelry.com and provide your order number, an explanation of the issue, and supporting photographs or videos where helpful.

After reviewing the circumstances, we will arrange an appropriate resolution, which may include a replacement, repair, refund, or other applicable remedy.

Customers will not be required to pay additional return shipping expenses for qualifying damaged, defective, incorrect, or materially misdescribed merchandise.

For further details about product-related claims and available remedies, please consult our Return & Refund Policy.

13. Refund Procedures

Refund eligibility and processing arrangements are governed by our Return & Refund Policy.

For approved returns requiring physical inspection, refunds are generally issued within 5–10 business days after the returned merchandise has been received and inspected.

Where a return is not required, approved refunds will generally be issued within 5–10 business days after the resolution has been confirmed.

Refunds are normally returned to the original payment method.

Additional time may be required by banks, payment processors, or card issuers before refunded amounts become visible in customer accounts.

Viirelry does not impose restocking fees on eligible returns made in accordance with our policy.

Where applicable law requires a shorter refund period or additional remedies, those requirements will take precedence.

14. Order Cancellation Procedures

Customers wishing to cancel a purchase should contact service@viirelry.com as soon as possible and provide the relevant order number.

Cancellation availability depends on the stage of order processing and fulfillment.

Although orders are normally processed within 1–3 business days, this period does not guarantee that cancellation will remain possible throughout the entire timeframe.

If fulfillment has already begun, we will make reasonable efforts to stop the order, but successful cancellation cannot be guaranteed.

Orders that have already been dispatched generally cannot be cancelled through the pre-shipment cancellation procedure.

After delivery, eligible products may be returned according to our Return & Refund Policy.

If an order cancellation is approved after payment has been collected, the applicable refund will be issued through the original payment method.

Please consult our Cancellation Policy for the complete cancellation requirements and procedures.

15. Promotional Offers and Discount Conditions

Viirelry may periodically provide promotional pricing, discount codes, seasonal offers, or other purchasing incentives.

Promotions may be subject to specific requirements, including:

• Minimum purchase amounts.

• Promotional validity periods.

• Eligible product categories.

• Restrictions on combining discounts.

• Product or customer eligibility conditions.

Any relevant conditions will be disclosed in connection with the promotional offer.

Unless explicitly stated otherwise, promotional benefits cannot be exchanged for cash.

Genuine technical or promotional pricing errors may be corrected where permitted by applicable law.

16. Ownership and Use of Website Content

Unless otherwise indicated, the original materials displayed on our website, including written content, graphics, logos, trademarks, layouts, product photography, and other creative elements, are owned by or lawfully licensed to Viirelry or the relevant rights holders.

Customers may access and use the website for legitimate personal shopping and other lawful purposes.

Unauthorized reproduction, distribution, modification, commercial exploitation, or other commercial use of protected website content is prohibited unless permission has been granted or the use is otherwise permitted by applicable law.

17. External Websites and Service Providers

Viirelry may rely on third-party providers to support certain business operations, including payment processing, order fulfillment, delivery, website hosting, analytics, and technical services.

Our website may also contain links to external websites or services operated by independent organizations.

Such external services may be governed by their own terms, policies, and privacy practices.

The inclusion of an external link does not necessarily indicate that Viirelry owns, operates, or controls the linked website.

Customers are encouraged to review the relevant policies when interacting with third-party services.

18. Privacy and Personal Data

We handle customer information in accordance with our Privacy Policy and applicable data protection requirements.

Information collected through our website may be used for purposes such as processing transactions, fulfilling purchases, arranging delivery, providing customer support, preventing fraudulent activity, and maintaining website operations.

Our Privacy Policy provides additional information about the collection, use, disclosure, storage, retention, and protection of personal information.

Customers are encouraged to review that policy to understand how their information is handled and what rights may be available to them.

19. Customer Reviews, Comments, and Submissions

Customers may choose to provide product reviews, suggestions, comments, or other feedback through available communication channels.

By submitting content, you agree that your contributions must comply with applicable laws and respect the rights of others.

Submissions must not:

• Contain unlawful, abusive, or threatening material.

• Infringe copyrights, trademarks, privacy rights, or other protected interests.

• Include malicious code or harmful software.

• Deliberately misrepresent products, transactions, or other relevant information.

• Be used for fraudulent or otherwise unlawful purposes.

Where customer submissions are displayed publicly, we may review, moderate, or remove content when reasonably necessary for legal compliance, security, or appropriate platform management.

20. Website Maintenance and Service Availability

We make reasonable efforts to maintain the accessibility, security, and functionality of our online store.

However, temporary interruptions may occur because of scheduled maintenance, technical difficulties, hosting problems, security incidents, or circumstances involving external service providers.

We may introduce improvements, modify website features, or update product information as reasonably necessary.

Nothing in this section removes or limits customer rights that cannot lawfully be excluded.

21. Limitations of Liability

To the maximum extent permitted by applicable law, Viirelry and Wuhan Xili Technology Co., Ltd. will not be responsible for losses that are indirect, unforeseeable, or not reasonably attributable to a breach of these Terms or applicable legal obligations.

Nothing in these Terms is intended to exclude or restrict liability where such exclusion or restriction is prohibited by law.

Mandatory consumer protections, statutory remedies, and other non-excludable legal rights remain fully applicable.

22. Changes to These Terms

We may revise these Terms of Service periodically to reflect changes in our website, product offerings, operational practices, policies, or applicable legal requirements.

The latest version will be made available on this page.

Customers are encouraged to review these Terms when using our services.

Changes will not retroactively remove mandatory rights or protections applicable to completed transactions where prohibited by law.

23. Severability of Provisions

If any part of these Terms is determined to be invalid, unlawful, or unenforceable under applicable law, that provision will be limited, modified, or removed only to the extent necessary.

The remaining provisions will continue to operate and remain enforceable to the extent permitted by law.

24. Agreement and Related Policies

These Terms of Service, together with the relevant policies and transaction information provided through our website, establish the conditions governing access to our services and purchases from Viirelry.

Related policies may include:

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

• Cancellation Policy

• Terms of Purchase

Customers should review these documents for further information about specific aspects of their purchases.

Any mandatory consumer protection rights available under applicable law remain unaffected by these Terms or the related policies.

25. Governing Law and Dispute Resolution

These Terms and transactions conducted through Viirelry are subject to the laws and regulations applicable to the relevant circumstances.

Any dispute concerning website use, product purchases, payments, deliveries, or other services will be addressed in accordance with applicable legal requirements.

Nothing in these Terms is intended to restrict mandatory consumer protections, statutory remedies, or jurisdictional rights that cannot lawfully be waived.

Where consumer protection legislation provides additional rights or procedures, those provisions will take precedence to the extent required by law.

26. Contact Information

If you have questions regarding these Terms of Service, your purchases, or the operation of our website, please contact us using the details below.

Brand Name: Viirelry

Company Name: Wuhan Xili Technology Co., Ltd.

Business Address:

Commercial Unit No. 6-3, 1st–2nd Floors, Building 2, Plot K9-1, Phase I, Wuhan Central Cultural Tourism District, Wuchang District, Wuhan, Hubei, China

Customer Support Email: service@viirelry.com

Customer Service Phone: 027-68750009

Viirelry is owned and operated by Wuhan Xili Technology Co., Ltd.