Shipping Policy

At Viirelry, operated by Wuhan Xili Technology Co., Ltd., we aim to make the delivery process as clear and convenient as possible for customers purchasing our daily essentials, household products, and general merchandise.

This Shipping Policy provides information about how orders are prepared, available delivery services, estimated shipping times, shipping charges, tracking updates, and the procedures for addressing shipment-related concerns.

We encourage customers to review the following information before completing their purchases.

1. Order Preparation and Processing

After an order has been successfully placed and payment has been confirmed, our fulfillment process generally takes 1–3 business days.

During this period, we may perform several necessary steps, including:

• Reviewing and confirming order information.

• Checking product availability.

• Preparing and packaging the purchased merchandise.

• Coordinating shipment arrangements with the relevant logistics provider.

For the purpose of this policy, business days exclude weekends and public holidays.

Order preparation may occasionally require additional time during promotional events, periods of high order volume, inventory shortages, or other operational disruptions.

If an issue significantly affects our ability to process your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

Please note that processing time is separate from the estimated shipping transit period.

2. Shipping Methods and Delivery Estimates

Viirelry provides shipping options based on the destination and the delivery services available at checkout.

Estimated transit times begin after an order has been dispatched and handed over to the shipping carrier.

Delivery Service	Estimated Transit Time
Standard Shipping	7–12 business days
Express Shipping	3–7 business days

Total delivery time includes order processing and shipping transit.

For example, an order shipped using Standard Shipping will generally require 1–3 business days for preparation, followed by an estimated 7–12 business days for transportation.

These timeframes are estimates and should not be considered guaranteed delivery dates.

Actual delivery times may vary because of customs procedures, transportation interruptions, severe weather, seasonal shipping demand, incorrect address information, or other circumstances affecting logistics operations.

3. Shipping Rates and Free Delivery Eligibility

The following shipping rates apply to eligible purchases:

Shipping Option	Delivery Charge	Estimated Transit
Standard Shipping	$5.99 USD	7–12 business days
Express Shipping	$11.19 USD	3–7 business days
Free Standard Shipping	Free on eligible orders of $55.00 USD or more	7–12 business days

The shipping methods available for your location and the applicable delivery fees will be displayed during checkout before payment is completed.

Orders meeting the qualifying purchase amount may receive complimentary Standard Shipping.

Unless a separate promotional offer specifies otherwise, free shipping does not include Express Shipping.

Shipping availability and eligibility may depend on the delivery destination and the products included in the order.

4. Order Fulfillment and Dispatch Locations

Orders placed through Viirelry may be prepared and dispatched from different fulfillment facilities or logistics partners.

The shipping origin may vary depending on product availability, inventory arrangements, and the customer's delivery destination.

Our fulfillment facilities are not necessarily located at the business address provided in this policy.

Where an order is described as being shipped locally, this designation will only be used when the merchandise is actually dispatched from a facility within the relevant local market.

We do not guarantee that every order will originate from the same warehouse or distribution location.

5. Shipping Confirmation and Package Tracking

Once your order has been dispatched, we will provide a shipping confirmation or another relevant notification when tracking information becomes available.

Where supported by the carrier, tracking details allow customers to review shipment progress and delivery updates.

Please be aware that tracking systems may require additional time to register the initial shipment information after a parcel has been collected.

If you have not received tracking information or the tracking status has remained unchanged for an unusually long period, please contact service@viirelry.com.

Include your order number so our support team can assist in reviewing the shipment details.

6. Shipping Delays and Undelivered Orders

Although we aim to arrange timely delivery, unexpected circumstances may occasionally affect shipment progress.

Examples include carrier network disruptions, customs inspections, adverse weather conditions, and other logistical difficulties.

If your parcel appears to be significantly delayed or cannot be located, please email service@viirelry.com with your order number and any available tracking information.

Our team will review the shipment status and, when appropriate, communicate with the shipping carrier or fulfillment partner to investigate the issue.

We will assess the available information and work toward an appropriate resolution based on the circumstances and any applicable consumer rights.

7. Packages Marked as Delivered but Not Received

If your tracking information indicates that a parcel has been delivered but you have not received it, we recommend checking the following locations:

• The area surrounding your delivery address.

• Your mailbox, parcel locker, or designated delivery location.

• Building reception desks or mailrooms, where applicable.

• Any secure location where the carrier may have left the package.

• Household members or others who may have accepted the delivery.

You may also contact the shipping carrier directly to request additional delivery information.

If the package remains missing after these checks, please contact service@viirelry.com with your order number and tracking details.

We will review the circumstances and assist with identifying an appropriate next step.

A carrier's “Delivered” tracking status does not automatically mean that a customer's missing-package claim will be rejected.

8. Shipping Address Accuracy and Changes

Customers are responsible for reviewing the shipping information entered during checkout and ensuring that it is complete and accurate.

Please verify the recipient's name, street address, building or apartment number, postal code, and other relevant delivery details before submitting an order.

If you discover an error after placing your order, contact service@viirelry.com as soon as possible.

Include your order number and the corrected address information.

We will make reasonable efforts to update the delivery details if the order has not yet entered fulfillment or shipment.

However, once a parcel has been dispatched, address modifications may no longer be possible.

If an order requires reshipment because the customer supplied an incorrect or incomplete address, additional shipping charges may apply where permitted by applicable law.

9. International Delivery and Customs Requirements

Orders shipped internationally may be subject to customs inspections, import regulations, duties, taxes, or other requirements established by the destination country or region.

Customs clearance procedures may increase the time required for delivery.

Any import duties, taxes, or related charges collected directly by Viirelry during checkout will be disclosed before the customer completes payment.

Customers should review any applicable import requirements associated with their delivery destination.

Mandatory consumer rights and any legally required disclosures concerning import charges remain unaffected.

10. Cancelling an Order Before Dispatch

If you need to cancel an order, please contact service@viirelry.com promptly and provide your order number.

Whether a cancellation can be completed depends on the order's current processing and fulfillment stage.

Orders that have not yet entered fulfillment can generally be cancelled following review and confirmation.

If order preparation has already begun, we will make reasonable efforts to stop the shipment, although cancellation cannot be guaranteed.

Once an order has been dispatched, it generally cannot be cancelled through the pre-shipment cancellation procedure.

For detailed information, please review our Cancellation Policy.

If the merchandise has already been delivered, eligible return requests will be handled according to our Return & Refund Policy.

11. Returns, Refunds, and Return Delivery Costs

Customers may request a return for eligible products within 14 calendar days after delivery, subject to the conditions described in our Return & Refund Policy.

Before sending merchandise back, please contact service@viirelry.com to obtain the appropriate return instructions and designated return address.

Return shipping responsibilities depend on the reason for the return.

Returns Based on Personal Preference

For eligible returns requested because of a change of mind or personal preference, customers are generally responsible for return shipping costs unless Viirelry agrees otherwise or applicable law requires a different arrangement.

Returns Involving Product Issues

If an item arrives damaged, defective, incorrect, or materially different from its description, we will review the issue and arrange an appropriate replacement, refund, return, or other remedy.

Customers will not be required to bear additional return shipping expenses for qualifying product problems.

Please note that the 14-day standard return period does not mean that all returns qualify for complimentary return shipping.

For complete information about return eligibility, refund calculations, and shipping cost responsibilities, please refer to our Return & Refund Policy.

12. Customer Support and Business Information

If you need assistance with order preparation, delivery estimates, tracking information, delayed shipments, missing packages, or other shipping-related concerns, please contact our customer support team.

Brand Name: Viirelry

Company Name: Wuhan Xili Technology Co., Ltd.

Business Address:

Commercial Unit No. 6-3, 1st–2nd Floors, Building 2, Plot K9-1, Phase I, Wuhan Central Cultural Tourism District, Wuchang District, Wuhan, Hubei, China

Customer Support Email: service@viirelry.com

Customer Service Phone: 027-68750009

Viirelry is owned and operated by Wuhan Xili Technology Co., Ltd.

When contacting us about an existing order, please include your order number and a brief explanation of your inquiry to help our support team review the relevant information efficiently.