Cancellation Policy

At Viirelry, operated by Wuhan Xili Technology Co., Ltd., we understand that customers may occasionally need to cancel an order or update their purchase details.

This Cancellation Policy explains the procedures for requesting order cancellations, the circumstances under which modifications may be accepted, and how refunds are processed for cancelled purchases of daily essentials, household products, and general merchandise.

We encourage customers to review their order information carefully before completing checkout and to contact our support team promptly if any changes are required.

1. How to Cancel an Order

If you would like to cancel an order placed through Viirelry, please send your request to service@viirelry.com at the earliest opportunity.

To help our customer support team locate and review your purchase, please include the following information:

• Your order number.

• The email address associated with your purchase.

• Whether you wish to cancel the entire order or only selected products.

• The specific items you would like to cancel, if applicable.

Submitting a cancellation request does not automatically mean that your order has been cancelled.

Our team will review the current order status and determine whether the cancellation can be completed. You will receive an email confirming the outcome of your request.

2. When Can an Order Be Cancelled?

Orders are generally prepared for fulfillment within 1–3 business days after successful payment confirmation.

Please be aware that order preparation may begin before this processing period ends. Therefore, the stated processing timeframe should not be interpreted as a guaranteed cancellation window.

Cancellation requests are handled according to the following circumstances:

Before Order Fulfillment

Orders that have not yet entered the fulfillment process can generally be cancelled upon request, subject to confirmation from our support team.

During Order Processing

If an order is already being prepared but has not been dispatched, we will make reasonable efforts to interrupt the fulfillment process. However, cancellation cannot be guaranteed once processing has begun.

After Shipment

Once a package has been handed over to the shipping carrier, the order can generally no longer be cancelled under this policy.

If cancellation is no longer possible, customers may consider submitting a return request after receiving their purchase, subject to the conditions outlined in our Return & Refund Policy.

For eligible standard returns, requests should generally be submitted within 14 calendar days of receiving the order.

3. Modifying an Existing Order

We recognize that customers may need to correct or update certain order details after checkout.

Depending on the processing status of your purchase, we may be able to assist with changes involving:

• Product selection or ordered quantities.

• Recipient name or contact information.

• Shipping address or delivery details.

• Other information associated with the order.

To request an adjustment, contact service@viirelry.com and provide your order number along with a clear explanation of the changes needed.

All modification requests are subject to the order's fulfillment status.

If the order has already entered an advanced processing stage or has been dispatched, certain changes may no longer be possible.

Customers are encouraged to verify their shipping and contact information immediately after receiving the order confirmation email.

4. Refunds for Approved Cancellations

When an order cancellation has been reviewed and approved, any applicable refund will be processed according to the original transaction details.

Full Order Cancellation

If the entire paid order is successfully cancelled before shipment, the total payment amount, including any shipping charges originally collected for that order, will be refunded to the original payment method.

Partial Order Cancellation

When only certain items are cancelled, the refund amount will be calculated based on the cancelled products and any applicable changes to the remaining order.

Before completing a partial cancellation, our support team will communicate any relevant adjustments to the refund amount, shipping charges, or promotional discounts.

If the revised order requires an additional payment, we will obtain your agreement before proceeding.

Refund Processing Time

Refunds for approved cancellations will generally be issued within 5–10 business days following cancellation confirmation.

Please note that the time required for refunded funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

Refunds are normally returned through the same payment method used for the original purchase.

5. Promotional Orders and Discount Adjustments

Orders placed using promotional offers, discount codes, or special pricing arrangements are subject to the same cancellation review procedures as regular purchases.

However, cancelling an entire order or removing individual products may affect the eligibility of certain promotions.

For example, if a discount requires a minimum purchase amount, a partial cancellation may result in the remaining order no longer meeting the promotional conditions.

Where applicable, we will explain any resulting changes before finalizing the cancellation.

Please also note that expired promotional offers may not be available for use on replacement orders.

Any new purchase will be subject to the pricing and promotional conditions in effect when that order is placed.

6. Important Information About Cancellation Requests

To help ensure that cancellation requests are handled efficiently, customers should keep the following points in mind:

• Cancellation requests should be submitted as soon as possible after an order is placed.

• An order is not considered cancelled until confirmation has been provided by our customer support team.

• Cancellation availability depends on the order's processing and shipping status.

• Requests received after shipment will generally need to be handled through the applicable return procedure.

• Approved refunds will be returned to the original payment method, subject to the processing times described above.

Viirelry reserves the right to review cancellation and modification requests based on the actual fulfillment status of each order, while respecting applicable consumer protection requirements.

7. Returns and Applicable Consumer Rights

This Cancellation Policy applies primarily to requests made before an order has been shipped.

For products that have already been delivered, customers should consult our Return & Refund Policy to understand the applicable return eligibility requirements, procedures, and refund conditions.

Information regarding order preparation, delivery arrangements, and estimated shipping times is available in our Shipping Policy.

Nothing in this policy is intended to exclude, reduce, or override any mandatory cancellation, refund, or consumer protection rights provided by applicable laws.

Where local consumer protection legislation grants additional rights, those statutory protections will continue to apply.

8. Customer Support and Company Information

If you need assistance cancelling an order, correcting purchase information, or understanding the status of a cancellation refund, please contact our customer support team.

Brand Name: Viirelry

Company Name: Wuhan Xili Technology Co., Ltd.

Business Address:

Commercial Unit No. 6-3, 1st–2nd Floors, Building 2, Plot K9-1, Phase I, Wuhan Central Cultural Tourism District, Wuchang District, Wuhan, Hubei, China

Customer Support Email: service@viirelry.com

Customer Service Phone: 027-68750009

When contacting us, please provide your order number and a brief description of your request so that our team can review the relevant information and assist you more efficiently.

We appreciate your understanding and thank you for shopping with Viirelry.